GIFT CARD INQUIRIES
To connect with our Gift Card Department, please submit an inquiry form.
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Physical Gift Cards
Bulk Gift Cards (discount details below)
IMPORTANT NOTICE FOR USA PHYSICAL CARD ORDERS
Due to ongoing challenges with shipments to the United States, all physical card orders have been temporarily suspended until further notice. Please select the option to purchase an E-card for your recipient in the United States.
Bulk Gift Cards
Give your colleagues, friends, or family the gift of good food, good company, and good cheer with a Keg gift card.
- Purchase $1,000 - $4,999 per order and receive a 5% discount
- Purchase $5,000 - $49,999 per order and receive a 7.5% discount
- Purchase $50,000 or more per order and receive a 10% discount
Balance Checker
To confirm your card balance, enter the 16 digit card number found on the back of your plastic card, or on your e-card confirmation email. If your gift card has a PIN number, please include it in the PIN section. If you do not have a PIN number, please leave this section blank.
Frequently Asked Questions
Purchasing & Sending
Purchasing & Sending
ARE THERE ANY FEES ASSOCIATED WITH THE KEG STEAKHOUSE + BAR GIFT CARDS?
No. There are no fees associated with Gift Cards. E-CARDs are sent via email and incur no shipping charges.
CAN I CHANGE THE VALUE OF A GIFT CARD AFTER I'VE PAID FOR IT?
Not at this time.
HOW DO I CANCEL THE PURCHASE OF GIFT CARD?
If your Gift Card has not been delivered, you can cancel your purchase by contacting Customer Support. Cancellation is subject to limitations.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Visa, MasterCard, American Express.
WHAT IS A CREDIT CARD SECURITY CODE AND WHY IS IT REQUIRED?
In order to protect you from unauthorized transactions, we require your credit card's Security Code.
MasterCard, VISA, and Discover: The Security Code is the 3-digit number printed on the signature panel on the back of your card. It immediately follows the account number.
American Express: The card Security Code (also referred to as the CID number) is printed above the imprinted card number on the front of the card (on either the left or right).*
*Please note, there are a small percentage of "plastic-less" card accounts for American Express - Corporate and Purchasing Card accounts. If you have one of these accounts with no AMEX card, please enter 5555 as your card security code.
WHEN IS MY CREDIT CARD CHARGED FOR MY PURCHASE?
Your credit card is charged at the time of purchase. This purchase will appear on your credit/debit card statement as CS *THE KEG GIFT CARD.
WHEN WILL MY RECIPIENT RECEIVE THEIR GIFT CARD?
E-CARD: Your E-CARD will be sent via email on the delivery date you choose, with rare exceptions for processing delays. For same-day delivery, most E-CARDs are sent within an hour of the purchase transaction unless processing delays occur. For future delivery dates selected, E-CARDs are sent within the 24 hour period of that date depending on the time the order was placed. For example, if a card was purchased online at 12:00 EST, it will arrive to your recipient on the future date selected at approximately 12:00 EST. Please see the "E-CARDs" section below for more about E-CARDs.
WHAT ARE THE SHIPPING OPTIONS?
E-CARD: Your E-CARDs will be sent via email. Please see the "E-CARDs" section below for more about E-CARDs.
Plastic Gift Card: Shipping is available across Canada and the US via FedEx Priority Overnight. Shipping rates apply. Depending on when your order is placed, processing may take 1-2 business days prior to being shipped. Please note, orders placed on our business bulk portal have different shipping terms.
HOW DO I CHECK MY ORDER STATUS AND DELIVERY?
Once your Gift Card is shipped, you will receive an email with a tracking number, with which you may access the current shipping status of your gift.
WHERE CAN I SHIP MY ORDER?
Gift Cards may be shipped to valid street addresses within Canada and the United States.
CAN I BUY AN E-CARD FOR MYSELF?
Yes. To do so, go to the "For Me" tab underneath "Who is the gift card for". Your E-CARD will be sent to the email address entered on the Payment Page. When you receive your E-CARD alert via email, follow the instructions in this message to retrieve and redeem your E-CARD.
I WANT A PRINTED E-CARD TO PRESENT TO SOMEONE AS A GIFT. HOW DO I DO THIS?
Simply personalize the E-CARD for your recipient, have it sent to yourself and then print it. Go to the "For Me" tab underneath "Who is the gift card for". Your E-CARD will be sent to the email address entered on the Payment Page. Enter your recipient's name and your personal message on the E-CARD messages page and complete the transaction normally. You will receive an E-CARD alert via email. Follow the instructions in this message to retrieve your E-CARD and then choose "Click to print this page." The resulting printout may be presented as a gift to the recipient.
CAN I SEND TWO (OR MORE) E-CARDS TO TWO (OR MORE) DIFFERENT PEOPLE WHO SHARE AN EMAIL ADDRESS?
Yes. If you send separate E-CARDs to Aunt Mary and Uncle Jim at their shared email address, they will receive two messages with the subject "[Sender] sent you an E-CARD from The Keg Steakhouse + Bar" with your name in place of [Sender]. Within the text of the emails, each message will be addressed to the respective recipient, using the name you entered in the purchase process, for example: "Mary Smith, John Jones sent you a $XX E-CARD from The Keg Steakhouse + Bar."
Receiving & Redeeming
Receiving & Redeeming
WHERE CAN I USE MY GIFT CARD?
You can use your Gift Card at accepted locations.
WHEN DOES THE GIFT CARD EXPIRE?
There is no expiration date on your Gift Card.
CAN I RELOAD MY GIFT CARD AFTER I'VE SPENT THE FULL VALUE?
Not at this time.
E-CARD
WHAT EXACTLY DOES THE RECIPIENT RECEIVE WHEN I SEND AN E-CARD?
An E-CARD is an electronic Gift Card that is sent via email. On the delivery date you choose, a message is sent to the recipient informing them of your gift, with a link to retrieve it online. The link in the email goes to a page showing the E-CARD you created (the design you selected, with your recipient's name and your personalized message), its value and code number. This page also gives simple instructions for redeeming the E-CARD, including printing instructions. Sometimes, special offers and promotions are listed on the page.
HOW DO YOU PREVENT THE E-CARD EMAIL FROM GETTING LOST AS SPAM?
We adhere to all industry best practices to ensure successful delivery of the E-CARD via email. Still, there is a chance that the email will be treated as spam or the recipient didn't notice it in their email inbox. You will receive an email message confirming delivery of the Gift Card alert email, and a message notifying you that the E-CARD has been viewed. If the E-CARD goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue.
HOW DO I KNOW THE RECIPIENT ACTUALLY RECEIVED THE E-CARD I SENT THEM?
You will receive an email message confirming delivery, and a message notifying you that the E-CARD has been viewed. If the E-CARD goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue. You may also contact Customer Support with the order number from the email you received confirming your purchase, and we can tell you if the recipient has viewed their E-CARD.
DO I NEED TO PRINT MY E-CARD IN COLOR? DO I NEED A SPECIAL PRINTER?
Most standard office and household printers are equipped to print E-CARDs, and you do not need to print in color. Some printers produce great results, and older printers sometimes don't print certain images well, but the most important thing is that the Card Number is clear.
Security & Reliability
Security & Reliability
IS MY ORDER SECURE?
All personal and financial information is transmitted using the https protocol over a Secure Sockets Layer (SSL), utilizing state of the art technology for consumer protection. Behind the scenes, your web browser is sending all personal and financial information over SSL. The Gift Card purchase process is fully PCI compliant. If you have any questions or concerns, please contact Customer Support.
WHAT IF I LOSE MY E-CARD?
Your E-CARD has cash value and should be safeguarded as such. If you lose your E-CARD, contact Customer Support immediately. If your E-CARD has not been redeemed or has some remaining value, we can cancel the original and issue you a new E-CARD for that value.
WHAT IF SOMEONE MAKES A COPY OF MY PRINTED E-CARD?
Our state of the art technology inhibits fraud, but you must safeguard your E-CARD for your own protection. If someone makes a copy of your Gift Card and redeems it for the full amount, your copy will have no value. No matter how many copies are made, the value of the E-CARD is tied to the Gift Card number. When that number is used, the value of the purchase is deducted from the E-CARD. If you suspect that someone has copied or stolen your E-CARD, contact Customer Support immediately. Any value that has not been used can be re-issued to you in a new Gift Card.
WHO IS CASHSTAR?
CashStar is a Blackhawk Network business specializing in Digital Gifting that allows consumers and businesses to securely order and send Gift Cards over the internet. CashStar's focus is on developing a secure payment technology platform and service dedicated to bridging the digital and physical divide. CashStar is fully PCI compliant.
The Keg Steakhouse + Bar Gift Cards, powered by CashStar.
Terms & Conditions
Terms & Conditions
To view our Terms & Conditions, please click here.