Contact Us

We are committed to connecting with our guests. Please select one of the forms below to get in touch with us.

Dining Feedback

Dining Feedback

As we continue to focus on delivering an exceptional Keg experience to our guests, your feedback is greatly appreciated.

Gift Card Inquiries

Gift Card Inquiries

To connect with our Gift Card Department, please submit an inquiry form below.

Contact A Department

Contact A Department

If you have any questions or inquiries about our restaurants, we encourage you to browse our Frequently Asked Questions below or submit a request to connect with one of our departments.

Need to get in touch? Reach us directly at our corporate offices.


The Keg Corporate Office

(Guest Relations)

10100 Shellbridge Way

Richmond, B.C. V6X 2W7

Tel: 604.276.0242

The Keg Eastern Office

(HR, Marketing, Food Services)

560 King St. West, 2nd Floor

Toronto, ON M5V 0L5

Tel: 416.695.2400

Frequently Asked Questions

Before you reach out, we encourage you to review our frequently asked questions list as you may quickly find the answers you're looking for!

Donation Requests

Donation Requests

Do you accept donation requests?

To inquire about a donation on behalf of a charitable organization, please fill out our application to receive a donation in the form of a gift certificate here. Only requests from organizations with a valid charity number will be reviewed. Please note, due to the high volume of inquiries, requests will be reviewed over a 4-6 week period.

Employment

Employment

I’m looking for a job and I’m interested in The Keg, how do I apply?

We encourage you to visit our Careers page to view available job positions at the location nearest you. If you do not see the job posting that you are interested in, you may submit an application to the location of your choice for the position of your choice and we will review your application. You may apply online, or in person during the open interview hours. For open interview hours or further inquiries, we encourage you to contact the location directly.

Each of our locations hosts open interviews where you are invited to join us. Please contact the location directly for their open interview times.

For any further questions please email employment@thekeg.com

When will I be contacted about my application?

Thank you for applying, we appreciate all applicants; however, we will only be contacting those selected for an interview. Alternatively, each location will have set days where they host open interviews. Contact the location of your choice to find out when you are welcome to join them for an interview.

Food & Beverage

Food & Beverage

FOOD

Do you offer gluten free, vegetarian or vegan offerings?

Please consult our menus by location and use our filters to find special dietary items.

How do I know if a specific item is allergy-friendly and where can I find nutritional information?

To view our allergy aware and nutritional information charts, please select your location, view menu, and then select "Download" next to Filters.

What type of beef do you use?

Working with longstanding partners in Canada and the US, we source fresh beef that meets our detailed specifications, ensuring consistent and high quality product across all cuts. Our steaks are always well-trimmed and cut to avoid excess fat and gristle, and go through an aging process for added tenderness. They are well-marbled, resulting in a juicy and more flavourful steak. We source 100% of our beef for Canada from Canada, and 100% of our beef for the US from the US.

How are your steaks prepared/cooked?

Our steaks are seasoned with our own unique blend of spices then seared over high heat to lock in the natural juices. Guests are encouraged to order their steak the way they want it – anywhere from blue rare to well done.

Is your beef Halal?

At this time, Keg Restaurants do not offer Halal or Kosher options as part of our menu.

Can menu items be modified to accommodate dietary restrictions? (ie. Low sodium, gluten free, allergies)

Yes, many of our menu items can be modified upon ordering to ensure they fit into your dietary needs. For further inquiries, we encourage you to contact your local Keg directly: https://www.thekeg.com/en/locations.

You removed my favourite item, why?

The Keg menu is always evolving and sometimes items are taken off to make space for new ones or just to keep the menu fresh. Keep an eye on the menu page for your favourite location as sometimes items that are removed return in the future.

What are your allergy procedures in the kitchen?

All allergies are identified with staff and managers, as well as being noted on the order. All staff handling the allergy wash their hands prior to handling any possible allergies. New cutting surfaces, pans and utensils are used as needed to ensure no cross-contamination.

Are peanuts used in your kitchens?

None of our recipes contain peanuts, nor do we have peanuts in our locations. Other nuts are however present in our facilities including pistachio and almond.

BEVERAGE

Do you offer Happy Hour?

Our Happy Hour program varies across locations. Participating locations can be viewed HERE, will have Happy Hour details on their location page, and a dedicated Happy Hour tab on their menu.

Can we bring our own wine bottle to The Keg?

Guests are welcome to bring in their own wine at participating locations. Government restrictions apply. Bring your own wine program is not available in Quebec. Please contact your local Keg directly for more information on eligibility and Corkage Fees.

Bring Your Own Wine restrictions:

  • The wine cannot be a selection we currently offer on our wine list
  • We cannot take responsibility for quality or taste of the wine
  • The wine must be unopened and commercially produced
  • Upon arrival at the restaurant, the wine must be delivered to a manager or staff member that has completed responsible service of alcohol for service
  • Product cannot be opened and poured yourself
  • If you wish to take away any unfinished product, we will cork it for you and remind you that it must not be within reach in your vehicle
  • The Keg is responsible for monitoring alcohol consumption, and not to over-serve, regardless of whether the product is brought in by the guest or purchased at The Keg

Franchising

Franchising

Where can I learn more about Franchising opportunities?

For a complete list of FAQ's and information on our Franchising program, please visit our Franchising page.

Gift Cards

Gift Cards

Do your gift cards expire?

Our gift cards never expire.

Can I use my US gift card at a Canadian location?

Both USD and CAD gift cards are accepted at all locations across North America.

How do I check the balance of my gift card?

Gift card balances can be checked on our website: https://www.thekeg.com/en/gift-cards. Our online balance checker can be accessed at the bottom of the page, and you can populate your card balances by entering your 16 digit card number in the space provided. Please note, not all gift cards require a PIN.

Can your cards be used at other Recipe locations / Can I use the Ultimate Dining Card at The Keg?

Keg gift cards cannot be used at other Recipe locations, and only Keg gift cards are accepted at The Keg.

Can I use my Keg gift card to pay for take out?

Please choose the “pay at pickup” option when you checkout. If that option is not available, please call your preferred Keg to place your order over the phone and let them know that you will pay with a gift card. Please note that the online site does not accept gift card payments at this time.

How do I buy a Keg gift card?

There are many ways that you can purchase a Keg gift card:

  • Plastic gift cards can be purchased online here (shipping charges will apply)
  • E-Cards can be purchased online here (sent via email)
  • Plastic gift cards can be purchased from any Keg Restaurant location
  • Plastic gift cards can be purchased from multiple third party retailers, such as Walmart, Shoppers Drug Mart, Loblaws, and many more. (Please ensure if you purchase from a third party retailer, that you provide the recipient with an activation slip or proof of purchase in case they run into any activation errors in the future).

If you wish to purchase from a Keg Restaurant location, you may find the hours of operation for your local Keg Restaurant online by clicking here.

Keg Retail Products (Grocery)

Keg Retail Products (Grocery)

Where can I find Keg grocery products?

We are pleased to offer a selection of our products in retailers across Canada. Visit our Keg Retail Products page to learn more.

Locations

Locations

What are your hours?

For location specific hours of operations and other location details, please visit our Locations page to explore your preferred location.

Which locations have patios?

To learn more about which of our locations have patios, please visit the Locations page and select the Patio filter before searching for a location nearest you.

Reservations

Reservations

How can I make a reservation?

Reservation policies and availability will vary across locations. To make a reservation, please visit our Locations page to view your preferred location and select 'Book A Table', or call the restaurant directly.

How can I make a group dining reservation?

For group reservations of 10 or more, at participating locations, please visit our Group Dining page to submit a group dining request. Please note, group dining requests are not reservation confirmations. A member of the restaurant team will contact you to discuss your request.

Do your restaurants have private dining rooms?

Each of our restaurants is unique in capacity and group dining options. We encourage you to contact your local Keg directly for more information on private or semi-private dining options.

Safety

Safety

What safety measures are in place?

The safety of our guests and staff is our top priority. We are closely following all local public health regulations to ensure you have a safe dining experience with us.

Social Media Collaborations

Social Media Collaborations

Do you collaborate for social media opportunities?

Yes, we certainly collaborate with content creators and ambassadors within our community. If you are interested in connecting, we encourage you to email us at marketing@thekeg.com.

BC Pay Transparency Reporting

BC Pay Transparency Reporting

Please click HERE to view the annual BC Pay Transparency Report.

Gift Certificate Donations

To inquire about a donation on behalf of a charitable organization, please fill out our application to receive a donation in the form of a gift certificate. Please note, due to the high volume of inquiries, requests will be reviewed over a 4-6 week period.

Give The Gift Of A Night Out

Treat your loved ones with what they really want. Our gift cards are accepted at all locations for dine-in or takeout. They make the perfect gift and best of all, they never expire.